Refund policy

All orders are FINAL and we cannot accept returns and exchanges. 

Due to the nature of our business, we are currently not accepting product refunds and returns. Purchases are made to order and the customer should ensure the product/s are satisfactory prior to completing their transactions. However, please contact us right away if the item received is defective, damaged, or the wrong item was received and we will do our best to make it right. 

Order cancellation
Due to the nature of our business, we are currently not accepting order cancellations. Purchases are processed immediately after each sale and the customer should ensure the product/s are satisfactory prior to completing their transactions.

You can always contact us for any question at madebycharmz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.